If you experience an unusual or unexpected reading on your meter, there could be a fault. You may also notice an increase in your bill or maybe your meter is showing an error message. Faults are quite rare but they can occur, and the good news is that your supplier is responsible for ensuring the meter is operational.

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If you are renting, it is good practice to inform the landlord, as the onus will be on them to connect with the energy supplier and inform them of the problem.

Your home may be fitted with a prepayment meter which may show an error so you must tell the supplier right away. The supplier must then send a worker out to correct the box within a specified time frame. Compensation may be payable if the issue is not rectified.

Load test will be carried out on electricity meter

The electricity supplier will send a representative out to your home to test the meter. They will carry out a ‘load test’ to see how well the meter is operating, or alternatively install another meter on a temporary basis to see if it is working correctly. If the meter is found to be faulty, the supplier must provide a replacement.

However, if you’re not satisfied with this, you can request a check which will be carried out by an independent examiner and which may incur a charge.

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Gas supplier will remove meter for independent examination

A gas supplier will remove the meter to enable it to be tested independently. However, they will substitute it with another meter prior to this. If the meter is found to be faulty, the supplier should replace it and refund any additional money which was paid on the bill. The good news is that you may be able to claim compensation. Simply ask your supplier and they will guide you.

If you require a gas meter box replacement cover, https://www.meterbox.co.uk/ has a range of solutions. Whether it’s due to age or if the box has been vandalised, you can be assured that the issue can easily be resolved.

If you have a problem with your meter, further help is available online and organisations such as Citizens Advice may be able to assist. Remember, faults are not common, but they can and do occur and you should always reach out for advice.

How to know if your meter is faulty

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